Data Deletion Request

This page allows you to request deletion of your data from our platform. We take your privacy seriously and will process your request in accordance with applicable data protection laws.

What Data Will Be Deleted?

When you request data deletion, we will remove:

  • Your account information and profile data
  • WhatsApp Business account connections
  • Message templates and flows you created
  • Conversation history and messages
  • API keys and integration settings
  • Billing and payment information
  • Usage analytics and logs

Data Retention Policy

Please note:

  • Some data may be retained for legal or regulatory compliance (up to 7 years for financial records)
  • Aggregated, anonymized data may be retained for analytics purposes
  • Data shared with WhatsApp/Meta is subject to their retention policies
  • Backup systems may retain data for up to 90 days after deletion

How to Request Data Deletion

Option 1: Account Dashboard

If you still have access to your account, you can delete your data directly:

  1. Log in to your Pipinstallsofi dashboard
  2. Go to Account Settings
  3. Click "Delete Account" at the bottom of the page
  4. Confirm your decision and provide a reason (optional)
  5. Your data will be deleted within 30 days

Option 2: Email Request

If you cannot access your account, email us with the following information:

To: privacy@pipinstallsofi.com
Subject: Data Deletion Request
Include:
- Your full name
- Email address associated with your account
- Business name (if applicable)
- WhatsApp Business number connected to your account
- Reason for deletion (optional)

We may ask for additional verification to confirm your identity before processing the request.

Processing Timeline

  • Email acknowledgment: Within 72 hours
  • Identity verification: 3-5 business days (if required)
  • Data deletion completion: Within 30 days
  • Confirmation email: Sent when deletion is complete

Before You Delete

⚠️ Important Considerations:

  • Data deletion is irreversible
  • You will lose access to all message templates and flows
  • Historical message data will be permanently deleted
  • Active WhatsApp integrations will be disconnected
  • Any remaining subscription balance is non-refundable

Alternative Options

Before requesting deletion, consider these alternatives:

  • Account suspension: Temporarily disable your account without deleting data
  • Data export: Download your data before deletion
  • Partial deletion: Delete specific data categories only
  • Account transfer: Transfer ownership to another person/company

Contact Us

If you have questions about data deletion or need assistance:

Privacy Team: privacy@pipinstallsofi.com
General Support: support@pipinstallsofi.com
Website: https://pipinstallsofi.com
Response Time: Within 72 hours

⚠️ Final Warning

Data deletion is permanent and cannot be undone. Please ensure you have exported any important data before proceeding with your deletion request.